When connected to a PC, the drive name is shown as DISK_LOCKED with the capacity of 120MB and I can’t transfer any files. Why?

This is due to the PC lock function being enabled. While you are in this mode, the drive name will be “DISK_LOCKED”. You must first disable the PC lock function from the iData Pro App before you are able to access the device on your PC. 

If I forgot my password after setting up password protection for iData Pro, how do I retrieve it?

Click ‘Forgot Password’ on the login page and enter the secure email address you entered during the initial set-up process. You will be sent a Verification Code to that email address. Enter the code in the iData Pro App and you will be prompted to reset your password. 

The file system of the iData Pro 16GB and 32GB is FAT32, however, the 64GB, 128GB, and 256GB is EXFAT. Why?

The Windows system uses FAT32 as the default format for the 16GB and 32GB external flash drives while it uses EXFAT as the default format for 64GB, 128GB, and 256GB models. If you need to format the iData Pro during use, follow the default format on the Windows system. FAT32 supports transfer of files under 4G and EXFAT supports files over 4G.

What is iData Internal Storage? How can I use Internal Storage?

iData Internal Storage is an in-app feature that allows you to store different file types, including those that are not directly supported by the iPhone

 

Why can’t I view the modified content of a document that has been edited on the computer and saved?

Clear the cache files in the setting section of the Internal Storage. The modified document should now be visible. 

Why can only MOV/MP4/M4V videos be imported to iPhone from the External Storage?

Apple devices only support MOV/MP4/M4V

Why does the iPhone storage decrease after a thumbnail image is created?

A cached image is created, which occupies some of the iPhone storage.

Why can’t I click and preview the images, or select all the images until the thumbnails are shown?

You must create the thumbnails, which you can do in the corresponding folder under All Files.